Flyhjælp – Find Out How To Be Paid Back For Flight Delays.

Overbooking is a type of practice inside the airline industry today. Airlines will commonly oversell your flight (by selling more seats than available) to make up for passengers that do not show up on the time from the flight. This practice, however, generates a problem for passengers on flights and then there are certainly not enough no-shows and, therefore, not sufficient seats whilst the booking was reserved and confirmed correctly.

In these cases, airlines will most likely offer compensation such as vouchers, upgrades, points or cash to passengers ready to voluntarily surrender their seat and fly at another time. Such a case is considered “voluntary denied boarding”. Therefore a passenger who volunteers being bumped from their flight would not be eligible for airline compensation.

If no passengers willingly give up their seat on the overbooked flight, the airline will have to bump some passengers to your later flight. These cases of flyhjælp are termed as “involuntary denied boarding”, which may entitle the passengers to denied boarding compensation in the event the flight is within EU jurisdiction.

Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding by using an overbooked flight departing from an EU airport, no matter what airline or destination, is eligible for airline compensation up to €600. Additionally, passengers overbooked on flights inbound on the EU operated by an EU carrier can also be eligible.

This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In these instances, there is a minimum delay of 3 hours to trigger refund payments. However, when it comes to involuntary denied boarding as a result of overbooking, the passenger is automatically eligible for airline compensation as well as the airline remains to be obliged to provide an alternate mode of transport or perhaps a refund of the ticket.

Being bumped out of your flight is unplanned and unpleasant, at best.

Should you be denied boarding, you should react as follows:

Check out the ticket counter from the airline under consideration. Here you will usually be notified of alternative flights. The airlines are obligated to find a satisfactory solution.

To be able to file a valid airline compensation claim, you need to be sure you have written proof your denied boarding. This could be such as your brand new boarding cards, if such were printed, or your luggage receipts. In addition, you can have airline personnel put your circumstances in writing.

Should you required food, accommodation or transport, including as taxi, it is actually so critical to hold all receipts to make sure you receive compensation through the airline.

Then consider whether you are able to enforce your passenger rights from the airline or tour operator. Understand that the 3 year claim period only is applicable to airlines – a tour operator will have to be contacted within 1 month.

There is a right to airline compensation in the case of involuntary denied boarding

Air passenger rights Regulation EU 261/2004 stipulates that compensation as high as 600 Euros is a result of passengers who are involuntarily denied boarding with an airport within the EU – no matter airline or destination. Compensation for involuntarily denied boarding is also due to passengers on flights leaving a destination dexhpky65 the EU for a destination within the EU, so long as such flights are operated by an EU carrier.

Along with overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation is due when your flight arrives at its destination with a delay of three or higher hours.

With regards to involuntarily denied boarding due to overbooking, passengers are automatically qualified for airline compensation. Additionally, the airline must offer an alternative transport option or reimburse the airline ticket price.


Passengers denied boarding as a result of travelling with invalid travel documents (or without a valid visa) will not be entitled to a refund for overbooking.

Get specialized help immediately

Should you be impacted by denied boarding because of an overbooking and would love to file claims for airline compensation for your benefit, you must adopt these measures:

To claim your directly to compensation for overbooking with, simply input your flight data on our website.

We’ll let you know immediately if you’re eligible to a refund, and also to what amount exactly.

In case the airline refuses to pay, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers includes a good track record record in obtaining airline compensation on behalf of our clients.

When the airline has paid out your airline compensation, we will keep our sector-low commission of just 25 percent and transfer all of your money instantly to your banking accounts!

FAQ: Get Compensation on an overbooked flight

1. Exactly what are my options in the case of an overbooked flight?

Being denied boarding and bumped from an overbooked flight is absolutely not something you will need to ingest stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to present you with a re-routing (another flight) as soon as possible or at any given time useful to you. However, your airline carries a straight to wait until it finds a flight with available seats. Whilst you are waiting in your substitute flight the airline must give you meals and refreshments, hotel accommodation (if the overnight stay is important), transport between your hotel and airport, and two telephone calls (or emails or faxes).

2. Will someone look after me in case of an overbooked flight?

Yes. Every passenger influenced by an overbooked flight has the authority to adequate assistance. As outlined above included in this are free meals and refreshments as well two cell phone calls, emails or faxes, lodging and transport between the airport plus your hotel. If you need to wait a few days on your own substitute flight, the airline has to cover your accommodation on those nights.